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Orbitz Travel Support Ticket - flight date mistake

Orbitz Travel Support Ticket

flight date mistake

Created By: karamoser33's Picture karamoser33 Last Reply: Orbitzgal1's Picture Orbitzgal1
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 1

Our kids return flight left 15 after arriving. The problem wasnt noticed until departing. Should have been 3/29 not 3/26- i think orbitz noticed it all along because the manager on the phone said immediately it was noticed but told me it was my problem to see it and correct. You sure can email more offers to spend more money but not a courtesy "check your ticket something seems strange?". Your company acts as a travel agent and should take the time to offer personal service. You offered no help to get my kids on the same flight as their parents- when you understood we had to leave in an hour. I will never use you again and will make sure everyone I see knows how you treated us in a desperate time. Our trip to see our son graduate from Army basic training was ruined by having to spend $1024 on two new tickets. I will be contacting the Better Business Bureau to file a complaint as well. Maybe this is a way for you to get more money when people have no choice.


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Orbitzgal1 says: (5 years ago)

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


Orbitz Customer Relations
Chicago, IL

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