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Orbitz Travel Complaint - FLIGHT MISTAKE
Orbitz Travel Complaint

Orbitz Travel Complaint

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FLIGHT MISTAKE


WE BOOKED A TRIP TO SEE OUR SON GRADUATE FROM ARMY BASIC TRAINING FOR MY HUSBAND AND ME THROUGH EXPEDIA IN FEBRUARY. OUR SON THEN ASKED US TO PLEASE BRING HIS 2 SIBLINGS AS WELL SINCE HE WOULD NOT BE SEEING THEM FOR 6 MONTHS. WE AGREED AND AT THAT TIME ORBITZ HAD THE BEST FLIGHT PRICES. I ADDED 2 MORE AA TICKETS AND AN EXTRA HOTEL ROOM. THE TICKETS WERE FOR THE SAME DAY AND TIME AS OURS. EVERYTHING SEEMED TO ALIGN TO LEAVE 3/26 AND RETURN 3/29. FAST FORWARD TO THE DAY WE WERE DEPARTING 3/29 AND WE ARRIVE AT THE AIRPORT.I HAD BEEN UNABLE TO PRINT THE KIDS BOARDING PASSES SO WE GOT TO THE AIRPORT EARLY TO DO SO. AS SOON AS I SAID OUR NAME, THE YOUNG CLERK SAID WE'VE BEEN WAITING FOR YOU. YOUR KIDS FLIGHT HOME LEFT 15 MINUTES AFTER ARRIVING. I WAS IN SHOCK AND BEGAN SEARCHING MY PAPERWORK, INDEED THE CONFIRMATION SAID JUST THAT- ARRIVING AND LEAVING 15 MINUTES APART. THEY CALLED AA WHO SAID TOUGH LUCK- THAT FLIGHT WAS OVER, AS DID ORBITZ. THE PROBLEM I HAVE WITH ORBITZ IS THAT AS SOON AS A MANAGER GOT ON THE PHONE HE SAID THAT IT WAS IMMEDIATELY CLEAR TO HIM THAT IT WAS A MISTAKE BUT ACCORDING TO HIM IT WAS MINE ONLY. ORBITZ WOULD TAKE NO RESPONSIBILITY THAT THEY COULD HAVE MADE THE ERROR OR EVEN IF THEY DID HE SAID I SHOULD HAVE NOTICED IT SOONER. I CAN TAKE RESPONSIBILITY FOR NOT PAYING ATTENTION AND EVEN THAT I MAY HAVE HIT THE 6 KEY INSTEAD OF THE 9, ITS THE FACT THAT NO ONE TOOK THE TIME TO EMAIL ME WHEN THEY NOTICED THE MISTAKE. THEY HAD THEIR MONEY AND DIDN'T WANT TO HELP ME GET MY ENTIRE FAMILY HOME. I WILL ALSO ADD THAT THE HOTEL THAT STAYED AT NEXT TO THE AIRPORT THE NIGHT BEFORE OUR EARLY FLIGHT SAID THAT ORBITZ IS NOT SUPPOSED TO ADVERTISE FREE PARKING WHILE TRAVELING AS PART OF THEIR PACKAGE. IT IS ONLY A DIRECT HOTEL BOOKING OFFER. LAQUINTA DID HONOR IT BUT I WOULD HAVE BEEN CHARGED HAD I NOT CONFIRMED A FEW DAYS BEFORE. I CONFIRMED ALL ASPECTS OF THIS TRIP AND FEEL LIKE AND IDIOT THAT I DID NOT NOTICE THE DATE CHANGE ON THE KIDS RETURN FLIGHT. I THINK ORBITZ DID NOTICE AND DIDN'T BOTHER TO TAKE THE TIME TO CORRECT IT. THEY SURE CAN EMAIL OFFERS TO SPEND MORE MONEY. SO IN THE END WE HAD TO SPEND AN EXTRA $1024 TO GET OUR KIDS HOME. FUNNY, WAITING UNTIL THE DAY OF GOING TO AMERICAN DIRECTLY GAVE US FIRST CLASS CHEAPER THAT ORBITZ EVER OFFERED COACH.


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Comments


Orbitzgal1 says: (5 years ago)
 0
Hi,

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Sarah
Orbitz Customer Relations
Chicago, IL






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